Privacy Policy

Privacy Policy


At iGotcha Media, we respect your privacy by adhering to all applicable data protection laws and best practices. As a condition to the use of iGotcha Media products, services, software and websites, you must consent to the terms of this Privacy Policy.

Information we collect

Contact Information

Our services require the collection of names, email addresses, and telephone numbers, as well as company name and address.

Usage Data We Collect

Usage data is collected and stored, and includes the following:

  • Usage time
  • Usage frequency
  • Duration of use
  • Patterns of use
  • Hardware usage and performance metrics
  • Software usage and performance metrics

We also collect technical information, including player uptime, signage version, operating system, IP address, player resolution, and player location.

We store and maintain media assets, playlists, RSS feed configurations, and personal user information at our data centres provided by Amazon.

Payment Information

Credit card information is used solely for processing payments. Financial information is not stored by us, with the following exceptions:

  • Name of the credit card holder
  • Address of the credit card holder
  • Expiry date
  • The last four digits of the credit card
  • Cookies and Tracking

We use temporary and permanent cookies to enhance your experience when using iGotcha services. Temporary cookies are removed each time you close your browser.

Log Data

Log files record data each time a device accesses our servers, and this information is stored on our servers. Log files contain data on each access including IP address, operation system version, files stored or accessed, timestamps, and devices.

Personal data is used exclusively to provide our services, improve service experience, or develop new product and service features.

Contact information

We use your contact information exclusively for contacting our clients and users. Contact information is never shared without your consent.

In order to prevent loss of data due to errors and system failures, we keep backup copies of data including content for each user account. Thus, your files and data may remain on our servers after deletion or termination of a user account.

Information we share

We do not share information your data with third parties outside of iGotcha Media, with the following exceptions:

  • To meet applicable laws, regulations, legal processes, or enforceable governmental requests.
  • To enforce applicable policies, including investigation of potential violations.
  • To detect, prevent, or otherwise address fraud, security, or technical issues.
  • To protect against harm to the rights, property, or safety of our users, the public, or to iGotchaMedia as required or permitted by law.


We adopt industry appropriate data collection, storage, processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, login credentials, transaction information and data stored.

Access to your name and email address is restricted to specific iGotcha Media employees. Our employees are bound by confidentiality obligations.

Retaining data

All data remains on our servers unless you request us to delete it. We also keep backups of all data in order to prevent loss of data due to system failures.

Apps that synchronize with external services

Some of the apps on iGotcha Signage V3 require logging into Google, Facebook, Instagram and other external applications. Data from these applications are synchronized to our cloud and delivered via APIs to our CMS.

Changes to our Privacy Policy

We reserve the right to make changes to our Privacy Policy. If changes are made regarding personal information or data, we will send a notice to all clients and users.

For any concerns or inquiries regarding our Privacy Policy, please contact

Contact us